Privacy Policy

This Privacy Policy describes how First Appliance Service Inc. (“we”, “us”) collects, uses and protects information you provide to us, including through our website and our SMS (text message) program.

Information we collect

We collect information you provide directly, such as your name, mobile phone number, email address, service address and details about the service you request. When you opt in to text messages, we record your phone number, the date and time of your consent and the consent language you agreed to.

How we use your information

We use your information to schedule and perform services, send appointment reminders and service updates, respond to customer care requests, and operate our business. We only send text messages to people who have opted in.

SMS and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, text messaging originator opt-in data and consent are never shared, sold, rented or transferred to any third party for their marketing purposes. Information may be shared only with service providers (such as our messaging platform) that help us deliver the messages you requested, and they may not use it for any other purpose.

Data security and retention

We use reasonable administrative and technical safeguards to protect your information and keep it only as long as needed to provide our services or as required by law.

Your choices

You can opt out of text messages at any time by replying STOP. Reply HELP for help. You may request access to or deletion of your information by contacting us.

Contact us

First Appliance Service Inc.
5915 Duncan Lake Rd., Middleville, MI 49333
(269) 200-2162
dan.keefer@att.net